Privacy Policy

CJP Education LTD will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect personal data about you when you enrol as a learner. At enrolment, we may ask you for sensitive personal data and for your consent to use it for a specific purpose.

When you access your course materials, we collect information about how you use those materials.

You may provide us with further personal data if you use one of our learning or communications facilities or use one of our online skills tests.

We use cookies and other technologies to keep track of how you interact with our website and to target advertising.

 Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, customer feedback and for general statistics and research.

Depending on the preferences indicated by you, we may use your personal data to contact you about CJP Education Ltd developments and offers.

We may disclose your personal data to your sponsor, if you are being sponsored by your employer or by a trade organisation or other group.

 Your Rights and Choices

You can request that:

  • your details not be used for marketing purposes;
  • we provide you with a copy of the information we hold about you;
  • we correct inaccuracies in your information.

The General Data Protection Regulation (GDPR) strengthens your rights over how companies use your data.

We ensure Data Subjects rights under the GDPR are protected by ensuring a data subject can request:

The right of access

  • Individuals have the right to access their personal data and supplementary information. This is known as a Subject Access Request (SAR).
  • The right of access allows individuals to be aware of and verify the lawfulness of the processing.

Under the GDPR, individuals will have the right to obtain:

  • confirmation that their data is being processed;
    access to their personal data; and
    other supplementary information – this largely corresponds to the information that should be provided in a privacy notice.

We must provide a copy of the information free of charge. However, we can charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.

Information must be provided without delay and at the latest within one month of receipt. We will be able to extend the period of compliance by a further two months where requests are complex or numerous.

Certain data may not be disclosed where a relevant exemption applies. We will provide an explanation and a right of appeal in these circumstances.

Where we are not the Data Controller, we will forward the request to the Data Controller and otherwise assist in answering the request, where appropriate. For example, where we are a Data Processor, we will provide information we hold on behalf of the Data Controller to the Data Controller within a reasonable amount of time to allow them to respond to the request within the statutory time limits.
You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.

How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact: CJP Education Ltd, Unit 21 & 22, Chester Street, Stockport, SK3 0BR. Call on 0800 246 1863 or email

Learner File

When you start your learning, we or your Service Provider will create a Learner File to hold the documents which relate to your learning and evidence of proof of identity. As you progress through your learning other documents, including some of your course work, may be held on this file.

 The information we collect when you access course materials

We collect information about how you use course materials to monitor your learning and improve our users’ learning experience.

How we use the information we collect

We use your personal information and your Learner File:

to answer your queries or complaints;
to deliver our services, for example on-line tools to test your skills;
to support your learning;

  • to provide course materials.
  • to carry out administration.
  • to improve the quality of services.
  • to obtain customer feedback.
  • for general statistics and research.
  • for obtaining any relevant professional advice.
  • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to share your information and Learner File with our service providers “Educators” (including our approved learning providers), agents, professional advisors and auditors and to your tutor(s). When you enrol on a course with a service provider “Educator” the service provider will be delivering and supporting your learning. Following enrolment via a centre or online, all of our approved service providers “Educators” will have access to your name, date of birth, address, username, learner reference number and which CJP Education Ltd courses you have enrolled on in the past as well as details relating to these CJP Education Ltd courses to help us deliver our services to you.  In a limited number of circumstances, it may be necessary to allow a new Service Provider access to all your personal information for example if your existing Service Provider no longer provides CJP Education Ltd services.

We may also give your information to third parties who may take over part or all of the CJP Education Ltd business in the future, but only for the purposes outlined in this privacy statement. If your employer, trade organisation or other organisation is sponsoring or supporting you, we may give the personal information we have collected to your sponsor to monitor your learning.

Communications between you and your tutor using any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by CJP Education Ltd staff to check the quality of tutor support. CJP Education Ltd staff and auditors may also access these communications when we want to investigate or audit learner funding arrangements.

Disclosure of your information

We may share your information with selected third parties including:

Our Payment Processor, Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

Referral Partners

If we have received your details as a referral from one of our partners, we may be required by the referral partner to provide them with updates on the following areas:

  • Attendance
  • Progress
  • Achievement/completion
  • Outcome/destination
  • Withdrawal

Requests for information

  • If you have not registered as a learner but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Protecting your personal information

we have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the “change my password” option under “your details” on your learner home page.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Keeping your personal data

We keep personal data and Learner Files:

  • for as long as is necessary to fulfil the purposes we collected it for;
  • as required by law; or
  • to enforce or defend legal claims.

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

If you are a Tutor/Educator

When you are registered as a tutor/educator you accept that all activity is undertaken by you for the provision of CJP Education Ltd learning.  Any comments or tutor/educator notes placed by you on the CJP Education Ltd system will be retained, are visible to the relevant learner and authorised personnel within CJP Education and may be used as evidence of learner support.

Other information

You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although will still only be used in accordance with this privacy statement.

Paying for a Course online

When you pay for a Course online, you will be asked for:

  • details of a credit or debit card.
  • an e-mail address.
  • a telephone number.

They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, Agents or Resellers will use industry standard software, which encrypts your information. For further details about the security of this information.

We also ask for your company name, but you do not have to provide this information if you do not wish to.

Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

If you wish to or need to purchase products to complete your course you will need to provide us with a delivery address when you place the order.

The information we collect when you access Course Materials

We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

How we use the information we collect

We use your personal information:

  • to answer your queries or complaints.
  • to deliver our online services, for example any Courses that you have access to.
  • to provide Course Materials.
  • to carry out administration.
  • to seek your opinion of the Course and Website
    for general statistics and research.
  • for obtaining any relevant professional advice.
  • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

The only information we ask for is the information that we need to process your order/Training Course

We will not email or phone you unless it is regarding your order/Training Course

Otherwise, we will seek your consent first by contacting you regarding upcoming discounts, events and new products launches

We will give you the chance to unsubscribe to any marketing email from us in the future.

We will never collect sensitive information about you without your explicit consent.